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Support & Common Questions
Find quick answers below, or send us a note and a real person will reply.
Is Chapter One really free?
Yes. Every Auravale Friend can read Chapter One, and signed-in families — free accounts included — can download the Family & Teacher Pack. Later chapters open with a Nestling or Skyroot Elite membership.
How do I cancel my subscription?
Sign in, open the Membership page from the menu, and tap “Cancel subscription.” You keep every perk until the end of the month you already paid for, and you can tap “Keep my membership” any time before then.
Will I get a refund if I cancel?
Canceling stops future payments. Your current paid month stays open until it ends. For any billing question, send us a note and we'll gladly help.
How do I update my card?
On the Membership page, tap “Manage membership” to change your card or view receipts.
How do feathers work?
Children earn Silver and Golden Feathers by visiting, reading and solving puzzles. 50 Silver can be traded for 1 Golden. Feathers are spent in the Trading Nest on the Merchandise page. See the Feather Guide for details.
When will my reward arrive?
After a reward is redeemed, we'll email the account's address to confirm shipping details. If the exact item is unavailable, we may send a comparable item.
How do I redeem a membership card?
Sign in, open the Membership page, and enter the code from your card. Each code works once and adds one month.
I forgot my password.
On the Member Login page, tap “Forgot password?” and we'll email you a reset link.
Is my child's information safe?
Accounts belong to parents and guardians. Children never need their own password, and we only keep the details you choose to share in the Family Nest.